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What Our Customers Are Saying About CCS As CCS becomes more integrated into the digital world, you can see what our customers think on Facebook and even our online product-specific customer reviews. However, we've been around almost as long as the Internet itself. Here are some quotes from letters that our customers have sent us over the years:
“I have been in this business for 10
years and have yet to experience a partner like CCS. They understand what we
want, anticipate what we need and deliver both beyond our expectations. The
quality is outstanding and the support unmatched. This level of service combined
with their experience and vast industry know-how make CCS a true Class Act. The most recent performance review
showed that out of more than 6000 cartridges purchased, less than 10 reported
from the field as defective as well as 100% on-time shipping and order accuracy.
Absolutely the best partner we have had in this
space.” Peter Mooney | Purchasing | Sharp
Business Systems | NC | Client since
2010
Uses 800-1000 CCS cartridges each
month
“Sharon, the owner, is so well connected
in the industry that her knowledge is second to none. Her attention to detail and commitment
to quality is impressive and everyone throughout the company shares this
commitment. I get calls every day from cartridge manufacturers wanting our
business but as far as I am concerned, CCS does not have any competitors in the
market-place when it comes to the total package and service level. Our customers are demanding and are
willing to pay a little more for the reliability CCS provides. And if ever there
is a problem, all I do is pick up the phone and it is handled immediately.”
Bryan Burns | Vice President of
Sales | Sunbelt Office & Data Suppliers | Client since
1993
“Our IT team had become adamant about
using only using OEM toner cartridges due to them damaging our printers. After (reluctantly) trying CCS
cartridges, they actually print better than the OEMs and seem to last longer
further reducing our costs. Clearly CCS is far superior to the average reman
cartridges on the market today. I
would highly recommend CCS to anyone, especially those of us who have bad
experiences with remans in the past.
After a six month trial, I am both confident and pleased to be expanding
our use of CCS nationally.” Curtis Heirs | PC Support
Specialist | Baker & Taylor Corporate Office | Client since
2010
“CCS gives us one-stop shopping for
both our toner and printer service needs.
Their pricing is fair, and we save money on toner cartridges. CCS takes full responsibility for the
printer service and that makes life so much easier for our IT
staff.” Janice Burton | Administrator |
Katten, Muchin, Rosenman, LLP | Client since
2008
“I have visited their facility and
was impressed. They have a lot of
integrity in how they put cartridges together and how they conduct business. The
level of personal service provided by each individual team member reinforces my
full confidence in their ability to handle our 100+ locations across the
country. Randell Bowen |
Infrastructure Deployment Manager | American Tire
Distributors
Client Since
2008
“As an accounting professional I
certainly appreciate saving money.
I am also heavily involved in IT and also understand the critical role
quality plays. CCS has never been
the cheapest but has proven to be consistently reliable for the last 19
years. I hear many IT folks
complain about bad remans damaging their equipment. Since 1991 CCS has helped me
reduce costs without having the problems associated with cheaper remans. I will continue using and recommending
CCS exclusively.” Jay Haithcox | IT Manager |
Wessel-Werk USA | Client since 1991 | CCS’s very first
customer!
“Like many companies, Ferguson Box
began looking in 2010 to reduce costs and as a result decided to try another
vendor for our printer needs. Having been with CCS since 2006, it took only a
few months to realize that CCS consistently provided us with a superior product,
quick delivery and excellent service. What seemed to be a cost-efficient move
turned out to be nothing but trouble… With streaking and leaking cartridges and
little or no support, we returned to CCS for the reliability we had come to take
for granted. As the President, I
would like you to know that we appreciate your quality and plan on being a loyal
customer for many years to come. In addition, we will continue recommending your
company to our customers as opportunities arise.” Paige F. Burgess | President |
Ferguson Box | Client since 2006
Maria J. Gjundjek | Purchasing
Director | Boy Scouts of America | Client since
1991
“The people at CCS are responsive and
personable. They took time to fully understand our business. We know them, they
know us. It is a great partnership. They manage the details so we always have
what we need on hand and their products perform very well where previous vendors
had failed.” “CCS thrives on the ability to unite
people of different backgrounds and beliefs around the same principles and
practices of producing the highest quality product in the industry with the
utmost professional integrity.” Kenneth Clark | Editor-in-Chief |
Diversity Business Magazine
I’ve been employed with The Charlotte
Observer for 16 years and CCS has been a vendor of ours since before then. For
as long as I can remember, we have been given nothing less than the best in
customer service. I cannot recall in 16 years a time where I was told “no” or
“we can’t do that.” CCS is by all means one of our
favorite vendors here at the Observer. There have been countless attempts by
other cartridge dealers to gain our business – some have even tried to underbid
CCS, but CCS gives us a great product at competitive prices, with exceptional
service and timely delivery to top it off! Who would let go of such a valuable
vendor? Overall, I believe CCS would never be
as successful as they are if it weren’t for the beautiful people that work
there. I once asked a question of the owner, Sharon Summers (who herself is one
of the most amazing people I’ve met), “Where do you find such nice people?” I’ve
never had a bad experience with anyone who works with CCS and I look forward to
many, many more years of great experiences. Gwen H. Jones | Financial
Purchasing Analyst | The Charlotte Observer | Client since
1991
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