Carolina Cartridge Systems

Welcome to our online store!

FAQ - Laser Toner Cartridge Questions

1. Are your toner cartridges really that different than typical remanufactured cartridges?
2. What is the difference between OEM, Compatible, Remanufactured, and Renewed cartridges?
3. What is "Yield" and why is it important?
4. What is Cost Per Page (CPP) and why is it important?
5. Why should I return my empty cartridges to CCS?
6. I keep seeing the term, "Split Cartridge." What does that mean?
7. What happens if I return my OEM cartridge back to the manufacturer?
8. What type of maintenance should I perform on my laser printer?
9. How often should I clean my laser printer and how do I do that?
10. Can you service my Printer?

FAQ - Site Questions

1. Is it secure to order from this site?
2. Do you keep my personal information?
3. Do you sell or trade any of my information?
4. When will my credit card be charged?
5. Has my order been shipped?
6. How do I track my order?
7. I forgot my account password. How do I retrieve it?
8. What is your return policy?
9. How do I find a product?
10. How do I navigate through the site?
11. How can I get information about your company?
12. How do I contact you?

FAQ - Laser Toner Cartridge Answers

1. Yes! Most cartridge remanufacturers cut the cartridge in half in order to refill it with toner. At CCS, we never split the cartridge in half! Doing so would create a fractured seam, which is where 80% of reman cartridge leaks start. Instead, we disassemble every cartridge by hand, replace ALL critical components, and then reassemble by hand. Click here to see more details.
2. OEM stands for Original Equipment Manufacturer. For instance, Hewlett Packard is an OEM. The other three terms are often incorrectly used interchangeably. Here is the true meaning of those words:
  • Compatible - These are cartridges that are new, but are made by a manufacturer that is NOT the OEM. Beware of these cartridges. They are often made with inferior plastic cores.
  • Remanufactured - These cartridges are often used because of their low cost and environmental friendliness. However, the remanufacturing process usually involves cutting the plastic core in half. After refilling, the two halves are then glued or clipped back together. This "fracture zone" is where 80% of leaks occur.
  • Renewed - CCS Certified Renewed cartridges are disassembled by hand, all critical components are replaced, the cartridges is then reassembled by hand and the highest grade of toner is used to fill the cartridge.
3. Yield is the expected number of 5% covered pages a toner cartridge can print before print quality suffers.  The ISO (the International Organization for Standardization) set this 5% measurement to help manufacturers clearly state how many pages their cartridges could print. Click here to see examples of different percentages of page coverage.
4. Cost Per Page (aka: CPP) is determined by dividing the price of the toner cartridge by the expected yield.  Click here for an example of how two different printers' CPP affect the bottom line.
5. It's better to return your empty toner cartridges to CCS than to either the OEM or a recycling center because of our proprietary renewal process. OEMs typically grind up empty toner cartridges or ship them overseas. At CCS, we actually REUSE the toner cartridge instead of just recycling it. Click here for more information about what we call "pseudo-cycling."
6. Split cartridges are ones that have been cut in half in order to refill them with new toner. Click here for photos and more information.
7. You will probably be surprised to know that most OEMs either grind up returned cartridges or ship them overseas. Click here for more information about what we call "pseudo-cycling."
8. Like your car, your laser printer will give you years of good performance if you take care of it regularly. To help you with this, we have put together a Basic Printer Maintenance instruction sheet. Please feel free to call us if you have any questions or comments.
 9. You should clean your printer each time you change your laser toner cartridge. Here is a Printer Cleaning instruction sheet to show you how. Please feel free to call or email us if you have any questions or comments.
10. Of course! We've been working with laser printers for decades and have amassed quite an extensive library of them. We work on laser printers all the time! Click here to request Printer Service

FAQ - Site Answers

1. Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.
2. Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us.
3. Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our Privacy Policy.
4. Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail if the payment was approved.
5. You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order.
6. If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and reviewing your order.
7. If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.
8. Our return policy is available on the Terms of Sale agreement.
9. There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for, you can also click on 'Search' and type a search term related to what you are looking for and all corresponding results will be displayed.
10. There are links and buttons on the site to get you where you want to go. Products are available from the main menu and under the "Products" button link, you can also view informational web pages that we have set up so you can get some information on our company and our products.
11. Information about our company is available on the About Us page.
12. Our contact information is provided on our Contact Page.

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